Terms & Conditions

These terms apply to all purchases made on kome.pt with Great Improvements, Lda, registered office at Rua da Escola, nº73, 4150-299 Porto, Portugal, tax number (NIF) 519043758.

Pricing and payment

All prices are in euros and include VAT at the legally applicable rate. Payment is processed securely through Stripe.

Delivery

Estimated delivery time: 2-4 business days for mainland Portugal. Shipping costs are shown before checkout is completed.

Right of withdrawal (14 days)

You have the right to withdraw from the contract without giving any reason within 14 days of receiving the product, under Portuguese Decree-Law No. 24/2014 (implementing EU Directive 2011/83/EU on consumer rights).

Hygiene exception

As these are cosmetic products applied directly to skin/hair, the right of withdrawal does not apply to products whose hygiene seal has been removed after delivery, except in case of a product defect: this exception is provided for by law and is common to any cosmetics brand.

Legal warranty of conformity

The legal warranties set out in Portuguese Decree-Law No. 84/2021 apply to any non-conformity of the product.

Complaints

We have an electronic complaints book available at www.livroreclamacoes.pt. For consumer disputes, you may turn to an Alternative Dispute Resolution (ADR) entity, listed at www.consumidor.gov.pt.

Governing law

These terms are governed by Portuguese law.